Return and Refund policy
How to return an item ?
If you wish to return an item, please inform within 7 days in either of the following ways:
1. An email with your order no. on support@anastyaoverseas.com .
2. Call/WhatsApp us with your return request & order no. on +91 88491 48590
⚠️ We will respond only working hours Mon to Sat 11:00 am to 5:00 pm.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Shipping Charges.
1. Please note that ₹85/- (inclusive of GST) per product will be deducted for all returns, no matter the reason for return.
Once we receive your exchange request, we will organize a Reverse Pickup. When the product is received and approved by our quality team, we will issue a refund equal to the amount of your purchase only. Please note the shipping fee is non-refundable. This process can take anything between 7 to 15 days.
In case, our courier partner does not provide Reverse Pickup from your location, you will need to ship it back to us. Kindly send the product back to us within 7 days of receiving it.
Refund Policy
For Credit Card/debit Card/net Banking Transactions, the Money will Be Refunded Back to the Payment Mode/account That Was Originally Used to Make the Transaction. However, Shipping Charges Would Not Be Refunded Except Where a Product Was Received in a Damaged Condition and Was Verified and Authorized by Anastya.