Return and Refund policy

RETURN & REFUND POLICY

Last updated: 01/01/2026

At Anastya Overseas, we take great care in crafting and delivering every order. If, however, something doesn’t feel right, we’re here to guide you through a smooth return process.

RETURN REQUEST WINDOW

Returns are accepted within 7 days from the date of delivery.

If 7 days have passed since your order was delivered, we regret that we will not be able to offer a return, exchange, or refund.

HOW TO REQUEST A RETURN

To initiate a return, please notify us within 7 days of delivery using any one of the following methods:

  1. Email:
    Send an email mentioning your Order Number to
    📧 support@anastyaoverseas.com

  2. Call / WhatsApp:
    Contact us with your Order Number at
    📞 +91 88491 48590

⏰ Customer Support Hours:
Monday to Saturday | 11:00 AM – 5:00 PM
(Excluding public holidays)

Please note: Requests received outside working hours will be addressed on the next working day.

ELIGIBILITY FOR RETURNS

To be eligible for a return:

  • The item must be unused, unworn, and unwashed

  • It must be returned in original condition with original packaging

  • Tags, labels, and hygiene seals (if any) must be intact

❗ Important Notes:

  • Items that are worn, used, altered, or damaged will not be accepted.

  • Minor colour variations (up to 10%) due to lighting or screen settings are natural and will not be considered a defect.

QUALITY CHECK & APPROVAL

All returned items undergo a mandatory quality inspection.

👉 Refunds are processed only after:

  • The returned product is received, and

  • It successfully passes our quality check

RETURN SHIPPING & DEDUCTIONS

  • A ₹85/- (inclusive of GST) per product return handling fee will be deducted from the refund amount, regardless of the reason for return.

  • Original shipping charges are non-refundable.

REVERSE PICKUP PROCESS

Once your return request is approved:

  • We will arrange a reverse pickup from your address (where serviceable).

  • If reverse pickup is not available at your location, you will be required to courier the product back to us within 7 days of delivery.

The complete process (pickup, quality check, and refund) may take 7–10 business days.

SALE ITEMS (NO RETURN / NO EXCHANGE)

Items purchased during sale or discount offers are strictly non-returnable and non-refundable.

REFUND POLICY

  • Refunds are processed to the original payment method used at checkout
    (Credit Card / Debit Card / Net Banking / UPI).

  • Shipping charges are non-refundable, except in cases where:

    • The product is received damaged, and

    • The damage is verified and approved by Anastya Overseas.

RETURN ADDRESS

Please send returned items to:

Anastya Overseas
S-2-3, Jay Hanuman Plaza
Laxmi Colony, Near Stadium
Sanganer
Jaipur – 302029
Rajasthan, India
📞 +91 88491 48590